General FAQ's

• How to add Attachments to chore request?
  • If you want to upload your design/photography work, you can easily do this while posing the chore. Simply click on 'add attachments' and upload the images accordingly.
  • Note: You may upload a maximum of 2 items. File formats accepted include JPG/PNG/PDF/TXT and must be no larger than 5MB.
  • ** Images uploaded are downscaled in resolution and optimized for web use **
• When do you charge the Goferly fee?
  • The Goferly fee will be charged if you are assigned to a chore and is usually 20% of the chore amount (the fee is not charged on any extra expense incurred during the chore). Once your bid offer has been accepted for a chore you will be liable to pay the fee however to make it easy for the users, we've chosen to only charge the fee once the chore is complete or the chore has passed the deadline.
• How does Goferly make money?
  • Goferly doesn't charge any money for posting a Chore or bidding on one. Once a Chore has been completed or passes the chore deadline a 20% fee is charged to the Gofer to keep the day to day operations at Goferly going. This keeps us running so we can improve the platform even further and make it even more user friendly to you - The customer.
• When I meet a provider (Gofer), how do I know they are who they say they are?
  • When you're connecting with someone on Goferly the first time, remember to always check their background check verification banner, other user provided reviews and the stars they have on their profile and references of the person you assign to complete your Chore.
  • In addition to that you should always try to meet in a public place, like a busy street, a coffee shop or outside your house when meeting prior to the chore. Then, feel free to ask the Gofer for any identification and make sure it matches the details you've seen on their Goferly profile.
  • If you feel something isn't right, excuse yourself and let us know what happened. Please be free to provide feedback about your experiences with that provider, so it can help others in the future.
• How does Goferly help to keep me safe when I am running chores?
  • Goferly tries its best to ensure safety of all its users is upheld. Nonetheless, your good judgment is the most important safety tool in interacting with just about anyone! To help you along the way we've built a ton of safety features like extensive profiles for each user, display reviews and user ratings and references and you can communicate through comments with the providers and requesters alike.
  • For more information and safety tips, check out our Safety Guidelines and of course you can always reach out to us and we will be happy to support you in any possible way.
• How does Goferly help to keep me safe when I am getting chores done?
  • We've built a ton of verification features to help you stay safe when you're using Goferly.
  • As well as extensive online profiles for each user, there are user reviews on Goferly for previous chores and you can easily ask more questions by adding comments to each chore.
  • For more information and safety tips, check out our Safety Guidelines link at the bottom of the Goferly main page
• How can I leave a review?
  • We have developed an easy to use review process based on set industry standards and refer to them as the 'Goferability Index'.
  • The Goferability index is made up 5 benchmarks namely :- Professionalism, Punctuality, Quality of Work, Price Competitiveness and Repeatability (i.e. will you use his/ her services again)
  • You can go to your profile once the chore is done and paid out and click on these 5 indices to rate your provider and provide feedback about the work completed.
  • For PayPal chores this happens when you log in to Goferly and pay the assigned Goferly via PayPal Reviews are very important to all marketplaces and will help all in the Goferly community in working together better and will ensure that you can get more done on Goferly.
• How can I report inappropriate behavior or content?
  • If you see or come across any inappropriate behavior on Goferly such as an inappropriate chore, a rude comment or picture, or anything you feel uncomfortable with you can e-mail us directly at admin@goferly.com
  • We take these reports quite seriously and our team will then investigate and jump on to it and take further action as deemed appropriate in consultation with our legal team.
• How can I make sure the Goferly will do a good job?
  • Communicating your requirements and expectations clearly in your chore description is the most important aspect of getting your chore completed at a level that meets your expectations. It will also allow bidders to offer the correctly size the project and offer bids on your chore
  • Try to keep the Headline of the Chore to less than 12 words at the most. You want your Title of the Chore to be precise and succinct.
  • When you're posting a chore think about all the information that a provider might need. For example, if you're asking someone to help paint your fence, and then ask yourself - How long is the fence? Will the Gofer need to sand the fence? How many coats of paint will it need? Does he need to buy paint and materials? If yes, be explicit on your body of the chore message.
  • Once you have provided all relevant information, please make sure that you check the reviews and references of the Gofers bidding on your chore. This can help you make the best decision on whom to assign your chore.
  • Remember posting a chore is for ABSOLUTLY FREE and you don't lose anything by delegating some work and enjoying some quality time doing things which are more important to you!
• Can users contact each other before the chore is assigned?
  • Absolutely, whether you're a provider a.k.a gofer or a Chore Poster, getting things done requires communication!
  • Once you post your chore, all the providers who have chosen to receive alerts in their inbox based on their chore categories will be able to view your chore.
  • The providers have a chance to see your request and bid on your chore with their price point and put in comments to enhance their services provided and provide more detail to their specific skill set.
  • Once you assign an a chore, you a requester can then communicate through private messages to discuss more details around your chore such as locations, private contact details, details of the chore etc.
• How do I send a private message?
  • As a provider you can bid on a posted chore and send 1 private message to the requester initially with your bid price. If your bid is accepted or the requester likes your offer and wants to reach out to you, they can do so through the private message boards b/w them and you.
  • The requester does not have an option to make 'first contact' with a provider unless until you have worked with them before.
  • We have enabled this private message board format for your use till the end of the chore and even later if you wish to reach out to your favorite gofer for future work.
  • Please abide by these rules as your safety is important to us and contact us if you have concerns at any stage
• What kind of site moderation does Goferly provide?
  • In addition to our Code of Conduct, moderators also review chores and comments which may require our attention. As a guideline the following items will be moderated:
  • Spam - Chores or comments containing unsolicited messages, often in the form of advertising links.
  • Personal or threatening Attacks - Comments or posts containing abusive, derogatory or malicious remarks, name calling, or vulgarity directed at a person or a group.
  • Off-topic - Comments not related to the chore posted.
  • Trolling - Comments that are disrupting normal on-topic discussion with the intent of provoking other members.
  • Duplicate - Chores or comments which are posted more than once, or are repetitions of other comments.
  • You can read more on our Privacy Policy and Terms & Conditions page for further details.
  • In some cases your comment may also be removed if it was in reply to, or quotes something from, one of the issues above.
  • If you feel we've made a mistake you can contact us for further investigation
• What are the small picture icons appearing on a Provider / Gofer profile?
  • As we all know, each one of us is good at something and better in some!
  • As a provider of chore services, you have the ability to choose the Top 5 categories you are most proficient in for ex. Handyman work, Yard work, Resume writing, Dog Walking, Grocery delivery, Driving people to places etc.
  • Depending on the Top 5 categories you choose, those icons will show up on your profile page to let requesters know about your specific set of skills.
  • We wanted to make sure we gave you the best tools to market yourself to the requester quickly and most efficiently and by just looking at your profile, they would know what you're awesome at!
  • These category icons are very important when being assigned to a chore, as the Chore Poster will review your reviews, verifications and activity on Goferly when assigning their chore
• What is a Goferly Provider a.k.a Gofer?
  • A Goferly worker is a person who can complete chores for other people within the Goferly community - your local neighborhood. These chores include range of jobs from Cleaning to office support, promotional work and handyman jobs.
  • In order to become a provider a.k.a Gofer (we lovingly refer to you as gofer- coz we think it's very cute!) you need to make an offer (bid) on a specific Chore that you would like to complete. Once the Chore Poster has assigned you to the chore you will then be the selected person to complete the Chore!
  • Anyone can be a Gofer! Simply sign up and browsing chores in your area.
• What is a Chore Poster?
  • When we want something delegated or 'outsourced', we should look no further than somebody in our own community to help us for a fee!
  • A Chore Poster is a person who wants to find people to help getting everyday chores and errands done (they "post" the chore). Posting a chore is FREE and often only takes a few minutes to find the right person.
  • Its super simple to get started - just create an account and sign up and post your chores for an array of work.
  • Remember to describe your chore well and specify where, when and your expected chore budget.
  • You can learn more through the easy graphical view of "How it Works" section of the webpage
• What is Goferly?
  • Goferly is online marketplace which connects users, who barter skills for money. Users can sign up as 'requesters' or 'providers' a.k.a 'Gofers' to post or offer help on daily chores which are sometimes too mundane or too complicated.
  • A Goferly User is a person who posts chores or can complete chores for other people within the Goferly community - your local neighborhood. These chores include range of jobs from "Walking your dog" to "grocery delivery" to "handyman jobs"
  • Anyone can be a Goferly User! Simply create an account and then start browsing chores or even post your own chore!
  • HAPPY GOFERING!!
• How can I send a private message?
  • As a provider you can bid on a posted chore and send 1 private message to the requester initially with your bid price. If your bid is accepted or the requester likes your offer and wants to reach out to you, they can do so through the private message boards b/w them and you.
  • The requester does not have an option to make 'first contact' with a provider unless until you have worked with them before.
  • We have enabled this private message board format for your use till the end of the chore and even later if you wish to reach out to your favorite gofer for future work.
  • Please abide by these rules as your safety is important to us and contact us if you have concerns at any stage
• Are any of the users, in particular the 'providers' employees of Goferly?
  • Users on the Goferly platform ARE NOT employees of Goferly.
  • Goferly is a trusted community marketplace for people and businesses to connect, outsource chores and find local, flexible staff within minutes.
  • When you agree to work with another person through Goferly, you're entering into an agreement with that person, not Goferly.
  • Goferly creates a platform environment by allowing individuals to add multiple verifications to their profile and if at any time you need to flag anything to us simply use the "Report as Inappropriate" option on chores or comments
  • Please review the Terms & Conditions and Privacy Policy on further details regarding this topic.
• What is Goferly?
  • Goferly is a trusted community marketplace for people and businesses to outsource chores, find local services or hire flexible staff in minutes - online or via mobile. It's FREE to post chores & also a great way to earn cash in your spare time!
  • Whether its handyman work, office admin, photography or anything else, you simply post a chore for FREE and then choose from rated, verified and reviewed people ready to work straight away.
  • You can start posting your chore here and receiving your bids right away just by signings up!
• How do I sign up?
  • It's easy to sign up to Goferly; just hit the Sign Up button to create your free account!
  • If we didn't say this before, let us say it now - We are so happy to welcome you at Goferly! Hope you have your chores completed and monies earned as efficiently as possible! Thank you for being a part of this experience.